Years ago, I learned a hard but difficult lesson in communication. Although this experience was definitely challenging at the time, it has stuck with me for over 25 years. I sat directly across from my colleague, Jane. In fact, our desks faced each other. Often, throughout the day, we would banter about this and that….
60 seconds. In my syndicated one-minute daily audio program, that is all the time I have to capture someone’s attention and get my message across. Yet, researchers say that 60 seconds is 100 times longer than most of us take to make a first impression and 10 times longer than most of us take to…
It’s almost impossible to go head-to-head with someone and change their mind. Why? Well, one of the biggest reasons is that you’re fighting what’s known as a “confirmation bias”. As children, we’re curious – always asking lots of questions. Then when we hit the teenage years, we start turning off questions and start turning on…
No matter where you live, you live in a neighborhood. It’s irrelevant whether your nearest neighbor lives a “country mile” away or right next door. In our work, we also live in a neighborhood. You may like your neighbors, in this case known as your co-workers, or not. Is one of your co-workers a bully…
